Product Details

Standard Shipping - Track and Trace

• Shipping

  • CHRISTMAS SHIPPING CUT OFF DATES

    New Zealand | 3PM 17 December 2023

    International | Due to high volume and shipping delays we can not guarantee your parcel will arrive in time for Christmas.

     

    SHIPPING INFORMATION

    Please note NZ Post is currently experiencing delays. Allow up to 3 working days for parcel delivery.   

    Pricing and Delivery Timeframe: 

    New Zealand For purchases under $150 For purchases $150 and over Store Pickup	$10 Free Free	1-3 Days	NZ Post/Courier Post
    Australia International Courier with Insurance	$30 NZD	5 - 15 Working Days (Delays expected)	NZ Post International
    Worldwide	$60 NZD	5 - 15 Working Days (Delays Expected)	NZ Post International

    Store Pickups can be collected from Company Store: 309 George Street,

    Dunedin.

    
    If you would like your item faster and/or tracked we can offer International economy courier through New Zealand post at an additional cost. 
    
    If you would like your item to be sent by International courier please contact us after completing a purchase at shop@companyofstrangers.co.nz and we will advise you of additional shipping costs. 
    
    Ensure there is someone to receive delivery, as signatures are required for packages sent within NZ. 
    
    Company Store does not post to PO Box addresses so please provide a physical address. 
    
    Shipping timeframes are indicative only. Company Store is not accountable for extended postage periods. Please be aware items will only be posted on working days. If you place an order during the weekend or a New Zealand public holiday your order will not be processed until the next working day. 
    
    Cancellations are not accepted for orders that incur shipping delays. 
    
    Please keep record of email transaction until your order arrives for return/exchange purposes. 

    
    

    DUTIES + TAXES

    Please note that every country has different customs laws and your item may incur other charges whilst in transit. Company Store is NOT responsible for these charges. Custom policies vary widely from country to country; contact your local customs office for further information.  

    
    

    NON-DELIVERY

    If an order is lost in transit, Company Store will either replace or refund the item. If an item can be traced to have arrived at its final destination, Company Store will not be liable for it. 
    

• Contact

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