ONLINE RETURNS + EXCHANGES

If you are not satisfied with the fit of an item, or the item is faulty, it can be exchanged or refunded provided the conditions below are observed. 
To obtain a full refund or exchange an item, Company Store must receive the returned item within 14 working days of it being received by you.

Submit a return request through our online store:

Click the link below which will prompt you to log in to your account:

Request a return here

• In the Email field, enter your email address then click continue.
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email, enter this code where prompted
• Click the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click Request return.

If your return request is approved and requires shipping, then you will receive an email with shipping instructions and a return shipping label.

Request a return here or contact shop@companyofstrangers.co.nz

How to return or exchange your purchase: 

Returned items must conform to our returns policy:

• Contact must be made in advance of item being returned, please email Company Store at: shop@companyofstrangers.co.nz explaining what you are returning and why
• Company Store must receive items within 14 working days from you receiving item and items must be - Unworn, unwashed, undamaged and in saleable condition with all original tags still attached. We recommend returning items in original packaging to ensure the necessary protection while in transit.

We recommend all customers to check garments thoroughly before removing tags and wearing.
Please note: For hygiene reasons that there are no returns or exchanges permitted for earrings. 
If an item is returned later than the 14 day time period no refund can be made.

No returns or refunds on sale items.

 

EXCHANGES

If you would like to exchange an item, you will need to return the original item and then place a new order. Please make sure you advise the store of this. The above policy does not extend to sale items.

Please check our Refund Policy above if you think you are entitled to a refund.

 

CREDIT NOTES 

If you would like store credit, you will need to return the original item and advise the store of this intention. Once your order has been received a store credit code will be issued via email. Valid for 12 months from date of issue.

 

REFUNDS

Once company store has received your item we will refund you by your original payment method. Payments may take up to 7 days to process.

We offer free returns in New Zealand on full priced items, please contact the store for a return shipping label. For International returns - items sent at your own expense and track and trace postage must be used.

Company Store insists upon being made aware of the track and trace reference number. 

No refunds on sale items. 

Company Store accepts no liability for lost or post-damaged items. 
 
Please choose carefully and if you have any questions email us at: shop@companyofstrangers.co.nz or call the Store on +64 3 474 0261.
 

IN STORE RETURNS POLICY

A request for exchange may be made within 14 days of purchase, providing the items have not been worn, altered or soiled and original swing tags are still attached.

 

FAULTY ITEMS

If an item is faulty because of manufacturing faults, we will try our hardest to repair or replace it. If in the case we have no more stock of a faulty item we will award a full refund.

We will not replace items that have clearly been damaged because of wear and tear.

 

CONTACT + POSTAL ADDRESS

If you have any questions regarding products or returns you can contact us at: shop@companyofstrangers.co.nz

RETURN ITEMS CAN BE SENT TO THE ADDRESS BELOW

Attn: Returns
Company Store
309 George Street
Dunedin, 9016 
New Zealand 
+64 (3) 471 8969