COMPLIMENTARY SHIPPING & RETURNS FOR PURCHASES WITHIN NEW ZEALAND

Terms + Conditions

PAYMENT

Prices listed on the website are all represented in $NZD and will be charged in $NZD to your credit card.
International Purchases - The price advertised might not be the same charged to your credit card account due to exchange rate fluctuations.
As we are based in New Zealand your purchase is converted to New Zealand dollars at the exchange rate on the day it is processed.
 

RETURNS + EXCHANGES

If you are not satisfied with the fit of an item, or the item is faulty, it can be exchanged or refunded provided the conditions below are observed. 
To obtain a full refund or exchange an item, Company Store must receive the returned item within 14 working days of it being received by you.

How to return or exchange your purchase: 

 

Returned items must conform to our returns policy:

  • Contact must be made in advance of an item being returned, please email Company Store at: shop@companyofstrangers.co.nz explaining what you are returning and why?
  • Company Store must receive items within 14 working days from you receiving item and items must be - Unworn, unwashed, undamaged and in saleable condition with all original tags still attached. We recommend returning items in original packaging to ensure the necessary protection while in transit.
  • Free returns over $250 within New Zealand must use our return slip. Items under this value must be sent at your own expense using track & trace postage. Company Store insists upon being made aware of the tracking reference number and accepts no liability for lost or post damaged items.

    We recommend all customers check garments thoroughly before removing tags and wearing.

    Please note: For hygiene reasons that there are no returns or exchanges permitted for earrings. 

    If an item is returned any later than the 14 working day time period no refund can be made.

    No refunds, returns or exchanges will be given on sale items.  These sales are final and cannot be changed once the order has been placed.

     

    EXCHANGES

    If you would like to exchange an item, you will need to return the original item and then place a new order. Please make sure you advise the store of this intention.

    The above policy does not extend to sale items.

    Please check our Refund Policy above if you think you are entitled to a refund.

     

    REFUNDS

    Once company store has received your item we will refund you by your original payment method. Payments may take up to 7 days to process.

    Please note - Return items must be sent at your own expense and track and trace postage must be used.

    Company Store insists upon being made aware of the track and trace reference number. 

    No refunds on Sale items. 

    Company Store accepts no liability for lost or post-damaged items. 
     
    Please choose carefully and if you have any questions email us at: shop@companyofstrangers.co.nz or call the Store on

    +64 3 474 0261.
     

    FAULTY ITEMS

    If an item is faulty because of manufacturing faults, we will try our hardest to repair or replace it. If in the case we have no more stock of a faulty item we will award a full refund.

    We will not replace items that have clearly been damaged because of wear and tear.

     

    STOCK AVAILABILITY

    Company of Strangers supplies our physical store and online store with these products. In the unlikely event that someone is buying the item in store at the same time you are buying it online, we will notify you immediately and refund you the full amount.

     

    SALE ITEMS

    There are no refunds or exchanges for sale items, but if it is faulty we will do our best to fix it or replace it. In the case of receiving a faulty item, returns will be handled in the same manner as for non-sale items. Our standard shipping costs apply.
     

    PRIVACY POLICY

    Company Store collects customer information so that we can process your orders as efficiently as possible. 
    We respect your privacy and assure you that we will use this information responsibly. All information is kept confidential and not shared with any third party. However, in the unlikely case of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our logs and records. 

    We use PaymentExpress. This means there is no need for Company Store to record your credit card details, as this is a secure gateway for online payment. If for more information on PaymentExpress visit their website at: paymentexpress.com
     

    Cookies

    Cookies are small pieces of information captured when your device is used to access online content. We use cookies to ensure a more streamlined online shopping experience, to identify and store your personal preferences without the need for you to save them and provide you with appropriate and relevant promotions. We may use temporary (session) cookies or permanent cookies when you access our web site, which allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser.

    By using our Site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the Site in the future. You can modify the settings on your device to prevent cookie use. Please note by disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.

    COPYRIGHT

    It is important to note that all photographs, imagery and text on this website are the intellectual property of Company Store. Copying or use any of this information represented on the website is not permitted. Any use may result in legal action. Please contact Company Store for permission if you wish to use any material.
     
     

    CONTACT + POSTAL ADDRESS

    If you have any questions regarding products or returns you can contact us at shop@companyofstrangers.co.nz 

    RETURN ITEMS CAN BE SET TO THE ADDRESS BELOW

    Attn: Returns
    Company Store
    320 George Street
    Dunedin, 9016 
    New Zealand 
    +64 (3) 471 8969
     

     

     

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